Mobile / Casino
This policy explains what information dg334 collects when you open an account, how we use it, and what choices you have over your own records. Access to our platform and the rights described here depend on your local law and eligible regions.
When you register with dg334, we collect the information you provide directly — your name, contact details, and the payment method you choose to fund your account. For Bangladesh accounts, this includes transaction references tied to bKash, Upay, and Bank Transfer flows. We also collect device and session data automatically: IP address, browser type, and the pages you visit within the lobby. This data lets us verify your account, process deposits and withdrawals through your chosen payment rail, and respond to support requests you raise with us. We do not sell your personal data to third parties. We share it only where required to process a transaction — for example, passing a bKash reference to confirm a deposit — or where we are required to do so under applicable law. Retention periods vary by data type: transaction records are kept for as long as required by financial compliance obligations in the regions where we operate, while session logs are held for a shorter period. The current retention schedule is shown in your account dashboard after login. Availability of all services depends on your local law and eligible regions.
Understanding what falls inside and outside this policy helps you know exactly where your data rights apply on dg334.
This policy covers all data collected when you register, log in, or update your dg334 account — including the email address, phone number and identity details you submit during account setup.
Deposit and withdrawal records processed through bKash, Upay, and Bank Transfer are covered. We hold these records in line with applicable financial obligations; the current retention period is visible in your account dashboard.
General browsing of the lobby — game pages, sports markets, promotional content — generates session data that this policy covers. No personally identifying data is attached to anonymous browsing before login.
Payment processors, game studios such as JDB and CQ9, and any external links you follow from our site operate under their own privacy terms. This policy does not extend to those third-party environments.
You have several concrete options for managing the personal data dg334 holds on your account. To review what we hold, log in and open the account settings section — your registered contact details, payment method history, and session records are listed there. If any detail is incorrect — a phone number, a linked bKash wallet reference, or a name spelling — you can submit a correction request directly through the support chat or by email to our support team. If you want to ask a question about how a specific piece of data is used, or request that we delete data we are not legally required to retain, raise a ticket through the live chat channel. Our team will confirm receipt and respond within the timeframe shown in the support section. All requests are handled in line with applicable law and the eligible regions in which your account was opened.
Log in and navigate to account settings to see the personal data and payment references currently held on your profile.
Submit a correction through live chat or email support if your registered name, contact number, or linked wallet reference needs updating.
Open a support ticket to ask how a specific data point is used or to request deletion of data we are not required to retain by law.
For any privacy-related concern not resolved through account settings, contact our support team directly — the available routes are listed in the support section below.
If you have a question about this privacy policy or want to exercise a data right, use one of the contact routes below. Response times depend on the nature of the request and applicable regional requirements.
Open the chat widget from any page after login. Describe your privacy question and our team will respond directly. This is the fastest route for account-level data queries.
Send your request to our support address listed in the account help section. Include your registered contact detail so we can locate your account record without delay.
Many data details — transaction records, session history, linked payment methods — are visible directly in your account dashboard after login, without needing to contact support.
dg334 applies account security and data handling practices designed to keep your personal information accurate and accessible only to you and the processes that need it.
Personal and transaction data is stored on secured infrastructure. Access is restricted to the processes required to operate your account, process bKash or Upay transactions, and respond to support requests you raise.
We use session cookies to keep you logged in and to remember your lobby position between visits. You can manage cookie preferences through your browser settings; disabling certain cookies may affect account functionality.
Transaction records are retained for as long as financial compliance obligations require in your eligible region. Other data, such as session logs, is held for a shorter period. Current retention details are shown in your account dashboard after login.
When this policy changes, the updated version is published at this address. Continued use of your account after a change is posted constitutes acceptance of the revised terms, subject to your local law and eligible regions.
Answers to the questions we hear most often about data, account records, and your rights on dg334.
We collect the details you submit during registration — name, contact information, and your chosen payment method. For Bangladesh accounts this includes bKash or Upay wallet references. We also collect device and session data automatically when you browse the lobby after login.
We share data only where necessary to process a transaction — for example, passing a payment reference to confirm a bKash deposit — or where required by applicable law. We do not sell personal data. Game studios and payment processors operate under their own separate privacy terms.
Transaction records are retained for as long as financial compliance obligations require in your eligible region. Session and browsing data is held for a shorter period. The current retention schedule for your account is visible in your account dashboard after login.
Log in and open account settings to review your registered information. To correct a name, phone number, or linked wallet reference, raise a request through live chat or email support. Our team will confirm the change once your identity is verified through the steps shown in the support flow.
You can request deletion of data we are not legally required to retain. Open a support ticket through live chat or email and specify what you want removed. We will respond within the timeframe shown in the support section, subject to applicable law and your eligible region.
Use the live chat widget from any page after login, or send a message to the support email address listed in your account help section. Include your registered contact detail so we can locate your record. All privacy queries are handled in line with applicable law and eligible regions.